AI ‘gold rush’ for chatbot training data could run out of human-written text Hotels benefit greatly from AI chatbots as they reduce costs and increase direct bookings by automating customer service and streamlining administrative tasks. The travel industry is ranked among the top 5 for chatbot applications, accounting for 16% of their use. The trajectory […]

Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study In a way, it’s like a convolutional neural network definition, intertwining your knowledge of customer service with your knowledge of logistics to benefit your business. If a customer can rely on your company, they will continue to use your business. But, before you make […]

Generative AI in Financial Services: Use Cases, Benefits, and Risks This analytical capability provides valuable insights for making informed investment decisions and refining marketing strategies. By gauging the overall sentiment, financial institutions can swiftly adapt to changing public perceptions, anticipate market shifts, and tailor their approaches to align with customer sentiments. This proactive use of […]